The AMA Handbook of Business Letters
Though the fundamentals of letter writing have remained the same, the way we communicate in business is constantly evolving. Whether it's a formal printed letter or an email, the ability to write effective correspondence is essential for success--no matter what the industry. Containing more than 25 percent new material, "The AMA Handbook of Business Letters" provides readers with over 370 customizable model letters, divided into categories reflecting various aspects of business, including: - Sales, marketing, and public relations - Customer service - Human resources - Credit and collection - Letters to vendors and suppliers - Confirmations, requests, and replies - Permissions - And many more In addition, the book provides readers with a refresher course in the letter-writing basics, and helpful appendices listing common mistakes in grammar, word usage, and punctuation. Comprehensive--and now extensively updated--this invaluable resource provides professionals with an adaptable template for every conceivable business correspondence need.
be lodged with the membership department of the Investment Managers Society of America. Sincerely, la/js Lisa Antolini General Counsel The block format is sometimes used because of the balanced look it gives to a letter. Since everything is flush with the left margin in the full-block format, it almost appears as if the letter might tip over to the left. In the block format, since the date is flush right and the complimentary close and signature block are toward the right, the letter is
to serve her and her new community. Sample Letter 6.16. Letter extending membership. [date] Mr. Joseph Y. Smith Ventilating Experts 45 Archie Way Elizabeth, PA 15010 Dear Mr. Smith: Thanks for your inquiry about membership in the Associated Ventilators of America. In the interests of providing more adequate services to AVA members, the National Plumbers Club has assimilated the AVA membership as a special division of NPC. As a ventilation professional you will receive not only all of the NPC
neutral—it is appropriate for holidays of any religious observance—and universally applicable, without sounding bland. Sample Letter 6.51. Letter of holiday greetings. [date] Mr. Walter O’Clair 99 Wausau Boulevard Mateo, FL 32004 Dear Mr. O’Clair: We at Packard Automotive would like to express our best wishes to you during this holiday season. We appreciate your business and look forward to serving you and servicing your automobile during the coming year. American Management Association
to complete and send in the proxy whether or not she attends the meeting. Sample Letter 7.53 was written to announce an annual meeting to shareholders and to request the completion and return of the enclosed proxy statement. Sample Letter 7.54 was written as a follow-up to Sample Letter 7.53 to remind the shareholder to send in her proxy statement. In Sample Letter 7.55, the letter writer acknowledges receipt of the shareholder’s proxy statement. Sample Letter 7.56, in which the writer invites
use for emphasis in your letter writing. Knowing Your Objectives and How to Accomplish Them Set an objective for every letter you write. If you want a customer to accept credit terms you are offering, keep that goal in mind as you plan and write your letter. Stay focused on your goal as you choose the order of each paragraph and the wording of each sentence. The research you did before beginning to write to your customer can help you decide how best to write the letter that will be most